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Accepted Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover.

  • Digital Wallets: Apple Pay, Google Pay, PayPal.

  • Romkae Gift Cards: Redeemable at checkout.

All transactions are processed in [USD/CAD] unless otherwise stated.

Payment Security

Your security is our priority:

  • SSL Encryption: Our checkout uses 256-bit SSL encryption to protect your data.

  • PCI Compliance: We adhere to Payment Card Industry Data Security Standards (PCI-DSS).

  • No Stored Data: We do not store credit card details on our servers.

For added security, your billing name must match the name on the payment method used.

Order Processing

  • Orders are processed within 1 business day (excluding weekends/holidays).

  • Payment is authorized at checkout, but your card is only charged once your order ships.

  • If your payment fails, we’ll notify you via email to update your payment details.

Pricing & Currency

  • All prices are listed in [USD/CAD] and inclusive of applicable taxes (if displayed).

  • International customers may see additional fees (e.g., customs duties) based on local regulations. These are not controlled by Romkae.

Refunds & Disputes

  • Refunds follow our 30-Day Return Policy. Once we receive your return, refunds are processed to your original payment method within 5-8 business days.

  • For billing disputes or unauthorized charges, contact us immediately at info@romkae.com 

Need Help?

For payment-related questions, contact our support team:

  • Email: support@romkae.com (response within 24 hours).

  • Phone: (325) 7928-208 (Mon–Fri, 10 AM–6 PM EST).

Note:

  • Romkae reserves the right to update this policy. Changes will be posted on this page.

  • For legal or compliance inquiries, email info@romkae.com.