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Frequently Asked Questions

Orders & Shipping

1. Where do you ship?
We currently ship to the U.S. and Canada. For international orders, contact us at support@romkae.com for assistance.

2. How long does shipping take?
Orders are processed within 3-5 business day and typically arrive in 5-8 business days (U.S. and Canada). You’ll receive a tracking number via email once your order ships.

3. What’s your return policy?
We offer 30-day hassle-free returns from the delivery date. Items must be unworn, unwashed, and in their original packaging with tags attached. Start your return here.

4. Do you offer exchanges?
Yes! Exchanges are free within 30 days. Visit our Exchange Portal to request a new size or style.

5. What shipping carriers do you use?
We partner with USPS, FedEx, and DHL for reliable and trackable deliveries.

Product Details

1. How do I choose the right size?
Check our detailed Size Guide for measurements. For further assistance, email info@romkae.com—we’ll gladly help!

2. Are your products sustainable?
Yes! We prioritize eco-friendly materials like organic cotton, recycled polyester, and Tencel™. Our packaging is 100% recyclable. Learn more on our Sustainability Page.

3. Do you restock sold-out items?
Popular styles often return! Sign up for restock alerts on the product page or subscribe to our newsletter for updates.

Customer Support

1. How can I contact you?
Reach us at info@romkae.com (response time: 24 hours).

2. Do you offer gift cards?
Yes! Purchase a Romkae e-Gift Card for instant delivery via email. Gift cards never expire.

3. Can I modify or cancel my order?
Contact us immediately at info@romkae.com if your order hasn’t shipped. We’ll do our best to assist!

Sustainability & Community

1. How does Romkae give back?
We donate 5% of all profits to Ocean Cleanup Initiative, supporting global ocean conservation efforts.

2. How can I stay updated on new collections?
Subscribe to our newsletter for exclusive launches, styling tips, and early access to sales.

Still Need Help?

Visit our Contact Page for detailed support options, or email info@romkae.com.